Privacy Policy

Last Updated: 31/12/2025

1. Introduction

Welcome to ETLR. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI workflow platform.

2. Information We Collect

We collect the following types of information:

  • Account Information: Email address, name, and company details when you sign up
  • Usage Data: Information about how you use our platform, including workflow configurations and event data
  • Technical Data: IP address, browser type, device information, and access times
  • Workflow Data: Event data, transformation specifications, and routing configurations you create

3. How We Use Your Information

We use your information to:

  • Provide and maintain our AI workflow services
  • Process and route events according to your specifications
  • Send service updates and technical notifications
  • Improve our platform and develop new features
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data. Your event data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption. We use secure cloud infrastructure and regularly audit our security practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

  • Service Providers: Cloud hosting providers, analytics services, and other vendors who help us operate our platform
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Event data is retained according to your configured retention policies. When you delete your account, we will delete or anonymise your personal information within 30 days, except where we must retain it for legal reasons.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to or restrict certain processing of your data
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyse usage patterns, and personalise content. You can control cookies through your browser settings, but disabling them may affect platform functionality.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through a notice on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at:

Email: [email protected]